BUSINESS ETHICS 101

Why can't more business be like Les Schwab? Is it to much to ask these days to walk into a business and expect excellent or even acceptable service?

Today I went into the Les Schwab on 18th street here in Eugene to get my flat tire fixed. Not only did they run out and greet me (just like their commercials promise) but I was in-and-out in less than 20 minutes! Wait, that's not even the best part. They fixed my tire for FREE. I was shocked! Isn't there "no such thing as a free lunch?" Nothing is free anymore, especially physical labor. The lady behind the counter told me that since I didn't have to purchase a new tire, they just patch it up and send their customers on their way.

Personally I can think of a few local businesses that could take Ethics 101 from Les Schwab, specifically, Turtles Bar & Grill, which is really to bad because I like the food-- that is when I get what I order! I have been eating in Eugene for the past 4 years now and Turtles ALWAYS seems to aggravate me when I reluctantly decide to eat there. Dinning in is a disaster in itself. Can someone tell me why they only have female servers? And is it a prerequisite that they have to all be bitches? O.K., I have to admit I haven't been served by every server there, so maybe I'm being a little harsh. But come on, Turtles is not THAT good, and you are not that great either to be acting like you have better things to do. Takeout, I dont have enought room to write...Lets just say I never get what I order and the wait-time once Im there, ridiculous! And believe me, I give this restaurant a little buffer when they give me a pick-up time.

Same with The Flying Dog Cafe on campus. Its not that they have to many bitchy female servers, they hardly have any servers at all. I swear every time I go in there there the patrons out number the employees 10 to 1. In fact, I don't think I have ever seen more than one server in there at a time. Good for the server considering they don't have to split the tips, bad for customers who wait, and wait, and wait! They must just be trying to save money, less servers and NO heat equals positive numbers.

Granted comparing a tire store and a restaurant is like comparing apples to oranges, but every business should be responsible and respectful--bottom line. What does this have to do with Public Relations--exactly, BAD PR! Will people read this blog and boycott these restaurants, probably not but after today I will take my business to Les Schwab any day of the week as I drive right past Turtles--probably flipping them off!

Other businesses soaking in bad PR:


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